Policies

Refund and Returns Policy

At Unique Beadworks, we want you to be completely satisfied with your purchase. If for any reason you are not, you may return the item(s) within 14 days of receipt for a refund, minus any shipping costs. Please note that the buyer is responsible for the return shipping fees.

To initiate a return, please contact our customer service team at help@uniquebeadworks.com. We’ll provide you with instructions on how to return the item(s) and process your refund.

To be eligible for a refund, the item(s) must be in their original condition and packaging, and must not show any signs of wear or damage. We reserve the right to refuse a refund if the item(s) do not meet these criteria.

Once we receive the returned item(s), we’ll inspect them and process your refund within 5-7 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If you received a damaged or defective item, please contact us within 48 hours of receipt so that we can arrange for a replacement or refund. We may request photos of the damage or defect to assist with our investigation.

Thank you for choosing Unique Beadworks, and please don’t hesitate to contact us with any questions or concerns about your purchase or our return policy.

Delivery Policy

At Unique Beadworks, we strive to provide our customers with the best possible shopping experience, including fast and reliable shipping. We offer free standard shipping for all orders worldwide, with no minimum purchase required.

We ship all in-stock orders within 3 business days of receiving them, unless otherwise noted. Estimated delivery times depend on your location, but typically range from 2-14 business days for domestic orders and 5-21 business days for international orders. Please note that delivery times may vary due to factors beyond our control, such as weather or carrier delays.

If you need your order to arrive by a specific date, please contact us before placing your order to confirm if expedited shipping options are available and any additional costs that may apply.

Please note that customized items may take longer to process and ship. Depending on the item, customization may take up to 14 days to complete. We will notify you via email once your customized item is ready to ship.

International customers are responsible for any customs and import taxes that may apply upon delivery. We are not responsible for delays due to customs.

Once your order is shipped, you’ll receive a confirmation email with tracking information so that you can follow your package’s journey. If you have any questions or concerns about your shipment, please contact our customer service team at help@uniquebeadworks.com

Thank you for choosing Unique Beadworks, and enjoy your beautiful beaded jewelry with free worldwide shipping!

Privacy Policy

At Unique Beadworks, we respect your privacy and are committed to protecting your personal information. This policy describes how we collect, use, and disclose your personal information when you visit our website or make a purchase from us.

What personal information do we collect?

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website. We refer to this automatically-collected information as “Device Information.”

We also collect information that you voluntarily provide to us when you make a purchase or create an account on our website, including your name, billing and shipping addresses, payment information, email address, and phone number. We refer to this information as “Order Information.”

How do we use your personal information?

We use the Order Information that we collect through our WooCommerce-powered online store to fulfill any orders placed through our website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect through our WooCommerce-powered online store to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).

How do we share your personal information?

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store–you can read more about how WooCommerce uses your Personal Information here: https://automattic.com/privacy/. We also use Google Analytics to help us understand how our customers use the website–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Your rights If you are a resident of the European Economic Area (EEA), you have certain rights related to your personal information, including the right to access, correct, delete, or restrict the use of your personal information. If you wish to exercise these rights, please contact us using the contact information below.

Data retention We retain your Order Information for our records unless and until you ask us to delete this information.

Changes We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at help@uniquebeadworks.com